Privacy Policy
Effective date: July 2, 2026
This Privacy Policy explains how Factory (“Factory,” “we,” “us”) collects, uses, and protects information when you visit our website, apply for a website, or use our platform and services. By using our services you agree to this policy.
Information we collect
- Application & account information — your name, email address, phone number, business name, and the details you provide about your business when you apply or manage your account.
- Content you provide — photos, logos, copy, and other materials you upload for use on your website.
- Billing information — processed securely by our payment provider (Stripe). We never store full card numbers on our systems.
- Usage information — basic, privacy-respecting analytics about how our site and platform are used (pages viewed, approximate region, device type).
- Communications — messages you exchange with us by email, SMS, or through the platform.
How we use your information
- To build, host, and maintain your website and provide our platform services.
- To communicate with you about your application, account, service updates, and support.
- To process billing for paid plans.
- To improve our products and prevent fraud or abuse.
We do not sell your personal information.
SMS / text messaging
If you opt in to text messages from Factory (for example, notifications about your application, account, or new customer leads), the following applies:
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.
- Message frequency varies based on your account activity (for example, one message per new customer lead).
- Message and data rates may apply.
- You can opt out at any time by replying STOP. Reply HELP for help, or contact us at support@trywebfactory.com.
How we share information
We share information only with the service providers required to operate our services — such as hosting infrastructure, payment processing (Stripe), email delivery (Resend), and SMS delivery (Twilio) — and only to the extent needed to provide the service. These providers are bound by their own confidentiality and data-protection obligations. As stated above, mobile numbers and SMS consent are never shared for marketing purposes. We may also disclose information if required by law.
Data retention & security
We keep your information for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes. Data is encrypted in transit, access is restricted, and we use reputable infrastructure providers to store it securely.
Your rights
You may request access to, correction of, or deletion of your personal information at any time by emailing support@trywebfactory.com. If you are located in a jurisdiction with specific privacy rights (such as Canada’s PIPEDA, the GDPR, or the CCPA), we will honor the rights available to you under those laws.
Children
Our services are intended for businesses and are not directed at children under 13. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. We will post the updated version on this page with a new effective date, and notify you of material changes.
Contact us
Questions about this policy or your data? Email us at support@trywebfactory.com.