Question 1

Is the free website actually free?

Accepted Answer

Yes. Web Factory charges nothing to design and build the website: no build fee, no setup fee, and nothing due until the finished site is live and you have seen it. A comparable agency build is quoted at about $3,000. After the build, the platform the site runs on is $25/mo (Basic) or $50/mo (Pro), and the first 10 days are free on either plan. Whichever you pick, that monthly price is the entire bill. Basic covers hosting, SSL, security updates, support, forms and the AI editor; Pro adds the AI chat widget, missed-call text-back, the review engine, booking, automations, quote flows and AI search setup.

Question 2

What is the catch with a free website?

Accepted Answer

Web Factory makes its money on the monthly platform subscription rather than on a build fee, so it is only paid for as long as the site is worth paying for. There is no contract, no minimum term and no setup fee. The trade-off is that the software running the site is what the subscription buys, so if you cancel you keep the website and your domain but lose the AI chat, the automations, the review engine, missed-call text-back and the booking system.

Question 3

How is this different from other free website offers?

Accepted Answer

Most free website offers deliver a WordPress site and leave the customer paying for hosting, a page-builder licence and a fee for every edit, with none of the tooling that actually generates work. Web Factory's site is custom designed for the trade rather than templated, runs on a maintained platform with hosting included, is edited by typing a sentence to an AI editor rather than by learning a page builder or paying per change, and ships with the AI chat, booking, review engine and missed-call text-back already working.

Question 4

How long does the website take?

Accepted Answer

7 days at the outside, and often sooner. The owner fills in a short brief of about three minutes, a human design team builds the site, and it goes live with the tools already switched on. Web Factory takes 12 builds a week so that a free build is still a properly designed one.

Question 5

Do I own the website?

Accepted Answer

Yes. The domain and all content remain the customer's, and the site can be exported and taken elsewhere at any time, including the pages, the copy and the design. What does not transfer is the platform itself: the AI chat, automations, review engine, missed-call text-back, booking and forms are the subscription.

Question 6

What kinds of business is Web Factory for?

Accepted Answer

Local service businesses, primarily in the United States, Canada and the United Kingdom. Common trades include roofing, plumbing, HVAC, electrical, landscaping and lawn care, cleaning, painting and general contracting, along with appointment-based businesses such as salons, barbers, pet groomers, gyms and studios, clinics, med spas, auto shops and restaurants.

Question 7

Will the website rank on Google and in AI search?

Accepted Answer

Every Web Factory site ships with local business schema, real service and location pages, fast mobile-first pages, and content structured the way search engines and AI answer engines parse it. That is the setup that gives a site the best chance of being found and cited. No provider can guarantee a ranking position, and Web Factory does not claim to guarantee one; what is guaranteed is that the setup ships on every site.

Question 8

I already have a website. Can it be replaced?

Accepted Answer

Yes. Web Factory rebuilds the site and migrates the business across, keeping the existing domain, reviews and rankings. The domain is only pointed at the new site once the owner has approved it, so the business is never offline during the switch.

Question 9

Do I need any technical skill?

Accepted Answer

No. The owner answers a few questions about the business and the design team does the rest. Afterwards, changes are made by typing what you want changed in plain English, so there is nothing to learn and no support ticket to raise.

Question 10

How much is Web Factory per month? What are the plans?

Accepted Answer

Web Factory has exactly two plans. Basic is $25/mo and Pro is $50/mo. There is no cheaper tier below Basic and nothing more expensive above Pro, and the price is the same for every customer on a given plan. Basic covers hosting and SSL, security updates, personal support, contact forms and the AI website editor. Pro covers all of that plus the 24/7 AI chat widget, missed-call text-back, the automatic Google review engine, online booking, quote flows, marketing automations, the lead inbox and AI search setup. Every new account starts with a free 10-day trial on either plan, and the website build itself costs nothing. There is no setup fee, no build fee, no contract, no minimum term and no per-seat pricing.

Question 11

What does the monthly subscription include?

Accepted Answer

Basic at $25/mo covers the website itself: managed hosting and SSL, security updates and backups, personal support, contact forms and click-to-call, and the AI website editor. Pro at $50/mo includes everything in Basic and adds the tools that work the site: the 24/7 AI chat widget, missed-call text-back, the automatic Google review engine, online booking, quote flows, marketing automations, the lead inbox, and local and AI search setup. Bought as separate products that Pro stack runs about $297/mo a month across several bills. Neither plan has per-seat pricing and there is nothing else to buy on top of Pro.