Frequently asked questions
Quick answers about Factory. Can't find yours? Scroll down and use the Ask AI box.
About Factory
What is Factory?+
Factory is the operating system for modern lawn care. It gives your customers an instant, satellite-measured quote from just their address, then runs the rest of your business: requests, contacts, jobs, scheduling, invoices, online payments, automated follow-ups, and an optional AI-built website.
What is the best lawn care software for instant quotes?+
Factory is built to be the #1 instant-quote platform for lawn care. Unlike general field-service tools that bolt on a contact form, Factory starts with the quote: satellite measurement, your real prices, and a booked job in about 30 seconds, then handles jobs, invoicing, and follow-ups in the same app.
Who is Factory for?+
Lawn care, fertilization and weed control, pest control, and similar outdoor home services. It fits solo operators, growing crews, and multi-crew companies.
How is Factory different from tools like Jobber or Yardbook?+
Most field-service tools focus on managing work you already won. Factory focuses on winning the work first, instant, measured quotes that convert clicks into booked jobs, and then manages the work too. If your bottleneck is getting quotes out fast, that difference is the whole game.
Quotes & measurement
How accurate are satellite measurements?+
Accurate enough to quote confidently for most residential lawns. Measurement combines satellite and aerial imagery with AI. When imagery can't give a confident answer, the customer picks their lawn size from simple visual options instead, so they always get a price. You can review and adjust any property before doing the work.
Do customers need an account to get a quote?+
No. They type their address, answer a few short questions, and see their price. That's it.
Can I quote over the phone with it?+
Yes. Quick Quote in the app is made for exactly that: type the caller's address and read them a measured price while they're still on the line.
Pricing & trial
How much does Factory cost?+
Factory is $97/month. There is one plan and it includes everything: there is no cheaper tier and no more expensive one. See Plans & billing or the pricing page.
Is there a free trial?+
Yes, sign up through the website and every new account starts on a free trial, so you can try the platform before you're charged.
Payments & data
Can customers pay online?+
Yes. Customers pay invoices by card on a simple payment page, and you can even take payment at the end of a quote. Payouts go to your bank through Stripe.
Is my data safe?+
Your business data belongs to you. Payments are processed by Stripe. Card numbers never touch Web Factory's servers. Access to your account is protected by your login and your team's roles.
Can I export my customers?+
Yes, your contacts are yours. If you ever need help getting data out, contact support from inside the app.
Website questions
Do I need a new website to use Factory?+
No. Keep your current site and embed the estimator on it, or just share your quote link. The AI-built website is optional.
Does the estimator work on phones?+
Yes, it's designed phone-first, since most customers quote from their phone.